Level 3 Business Administration Apprenticeship – Lambourn Equine Vets

Main Duties:

Provide professional and polite telephone support, acting as second-line call cover Record accurate messages and ensure timely follow-up with clients Manage call-back slots and support client query resolution Assist with diary management, including checking travel times and appointment spacing Support efficient routing and scheduling of veterinary visits Handle incoming and outgoing post Scan and process documentation, including certificates and export paperwork Support with vetting certificates and ensure accurate record-keeping Complete weekly pager tests Monitor shared communication channels (email inboxes, WhatsApp groups, internal systems) to ensure smooth information flow Assist with internal vet tech duties when required Support laboratory workflow and liaise with colleagues to maintain efficiency Assist the pharmacy administrator with medication and stock-related administration Process payments, invoices and insurance documentation Maintain organised, accurate and confidential client and patient records Keep the office environment tidy and professional Uphold company policies, confidentiality standards and professional conduct at all times

Training:
Study towards a relevant qualification, Level 3 Business Administration Diploma. On-the-job training and mentoring from experienced professionals. Regular review meetings to track progress and development.

Training Outcome:

Potential full-time employment within the practice for the right candidate upon successful completion of the apprenticeship, with opportunities to develop further within veterinary administration or practice management.

Employer Description:

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday, Tuesday and Thursday 8am – 5pm, Wednesday and Friday 8:30am – 5:30pm including a 1 hour break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience