Repairs Customer Support Apprentice

To work alongside the repairs customer service team supporting the delivery of:

Answering customer enquiries via telephone in a contact centre environment Providing a face-to-face offer, delivering high levels of customer service across council venues Responding to customer emails and webchat – providing appropriate advice and signposting as required Recording customer information and updating corporate systems Work to resolve enquiries at first point of contact Complaint handling and problem solving Preparing information as required for reports Escorting visitors/contractors on/off the premises Providing operational support within the post room and across wider customer services as required Assist Tamworth Information Centre with customer enquiries and ticket sales Support repairs call centre with raising repair jobs. Represent the council at events as required To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies To undertake any other reasonable duties commensurate with the grade and general nature of the post

Training:

All apprenticeship training will take place in the workplace. You will receive one on one training and guidance from one of our apprenticeship practitioners.

Training Outcome:

This a fixed term position but you will have the opportunity to apply for internal and external vacancies.

Employer Description:
Tamworth Borough Council is the local authority for Tamworth, Staffordshire. Tamworth Borough Council is responsible for providing a wide range of services to residents, businesses, and visitors. This includes housing, benefits, council tax, planning, and environmental health.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience