Pratice Administrator Apprentice

An average day will be varied and busy, combining office-based administration with patient-facing work. The apprentice will spend time on reception booking appointments, answering phones, welcoming patients and handling prescription requests, while also supporting the admin team with scanning, patient registrations and updating records on clinical systems.

Across the week, tasks may include running reports, supporting audits, processing patient communications and test results, assisting with referrals, preparing across the week, tasks may include running reports, supporting audits, processing patient communications and test results, assisting with referrals, preparing practice bulletins, updating the website or social media, and completing routine checks such as legionella testing.

The role also involves working with clinical and management teams, learning NHS systems, maintaining confidentiality, and developing skills through training, meetings and ongoing support.

Training:

One day a week for training will be allocated.

Training Outcome:

Progression to full time employment.

Employer Description:

The Birchwood Practice is a GP practice based in Creekmoor, Poole, with a branch also located in Oakdale, Poole. It provides general medical and primary care services for local residents of all ages. We offer a friendly, efficient and supportive family doctor service that supports a registered patient population of approximately 10,400people from the surrounding area. The practice team includes four GP partners and three salaried GPs, supported by nursing, administrative and reception staff. Other clinicians contribute via the Poole North Primary Care Network (PCN), such as advanced nurse practitioners, clinical pharmacists, physios, mental health practitioners, social prescribers, and health coaches, enabling broader support for patients. We are a training practice, offering placements for GP registrars and medical students. Being part of Poole North PCN means the practice works collaboratively with nearby GP practices to share resources and improve care, ensuring patients have access to a wider range of clinical expertise. The practice falls under the NHS Dorset Integrated Care Board (ICB), the local NHS body responsible for planning and funding health services across Bournemouth, Christchurch, Poole and Dorset.

Working Hours :
Monday to Friday, 6 hours per day.

Skills:
Communication skills,Attention to detail,Number skills,Logical,Team working,Creative,Non judgemental,Patience,Administration skills,Cutomer care skills,Initiavite,IT Skills,Organisation Skills,Problem Solving skills