Event Operations Apprentice

Supporting the Events team with the forward planning of event itineraries, including ticket allocations, entrances, accommodation, travel, and tour managers.
• Being a key part of our ticketing administrative team in the run-up to key events.
• Assisting with the set-up and checking of products in our reservation system and on the website.
• Helping to prepare detailed information for tour managers and suppliers, including day-by-day itineraries, transfer information, and customer booking details.
• Supporting with the preparation of accurate customer documentation.
• Assisting with content creation, itinerary checking, including website and brochure copy checking.
• Supporting the coordination of marketing materials for all events.
• Be an active participant in the operation of our events (this may include some weekend and evening work).
• Put packs together for Tour Managers and customers in advance of the departure date.
• Regularly review customer Net Promoter Score data and complaint ratio of Events products, always with a view to improving the experience our customers enjoy.
• Completing regular competitor analysis tasks.
• Provide administrative support to the Service Delivery team during quieter winter periods.
• Be prepared to talk to customers via various means; before, during and after the operation of our Events.
• Provide support for our other product areas as the wider business requires.

Training Outcome:

Development and commitment to supporting the apprentice become the best version of themself.

Potential opportunity to progress to permanent position.

Employer Description:

Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. We strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. 

Working Hours :
Monday to Friday 9.00am to 5.00pm. The role is full time hybrid with a minimum of 2 days per week in the office.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Interest in travel industry