Umbrella Housing Service Apprentice

Support the Repairs Coordinator by handling reports of repairs and maintenance Record and update information accurately on internal management systems Liaise with tenants and contractors to support the completion of repairs in tenanted and void properties Respond to tenant enquiries by phone, take messages, and provide basic information Assist with incoming housing referrals and enquiries Support potential tenants to complete housing applications Gather references and supporting information for applications Assist tenants with Housing Benefit applications Maintain accurate monitoring and administrative records Contribute to progress information for internal reporting

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take.

Additional off the job training will also be required as part of the Apprenticeship.

There will also be an end point assessment. 

Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Employer Description:

Winner, the Preston Road Women’s Centre is an award-winning, pioneering charity delivering vital services for women and children in Hull. Every day, their team supports those affected by domestic abuse, helping them rebuild their lives in safety and dignity.

As an apprentice, you’ll be part of a busy, supportive team where your contribution truly matters. You’ll gain meaningful experience, develop valuable skills, and be supported to grow in a role that has real purpose. This is more than just an apprenticeship; it’s an opportunity to be part of work that changes lives.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative