Technical Support Apprentice

Purpose of Post:

To provide administrative support to the District Surveyor’s Building Control and Engineering teams. To work effectively with other team members to ensure a consistent delivery of service for the division, be a key member of the team, in most cases the first point of contact for members of the public in dealing with telephone and reception enquiries and maintain records and assist with processing building regulation applications.

Main Duties & Responsibilities:

To assist with the incoming post and distributing it manually or electronically as necessary. To assist with the processing of all applications for which training will be given. To enter new applications and other incoming information onto the database (Uniform) and document management system (SharePoint), including manual scanning and organising scanning for large applications. To assist with the maintenance of computerised records relating to work in the divisions. To assist with word processing of draft letters, approvals, consents, completion certificates, and schedules, etc. To assist with responding to enquiries internally and from the general public. To assist with archiving completed jobs. Processing Land Charges searches. Raising orders on corporation financial system. To undertake any other duties that may reasonably be requested appropriate to the grade.

Learning and Development:

To actively and enthusiastically work towards achieving the Business Administration Apprenticeship as agreed in your learning plan and attend all of the training sessions for the programme whenever necessary. Undertake any necessary written work at home during the length of the course. Identify personal development needs and work with line Manager to plan how these needs could be met.

Additional:

To carry out duties in accordance with the City’s customer care standards. To ensure that duties are undertake with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the City’s Health & Safety Policy and relevant legislation. At all times carry out duties within the framework of the City’s Equal Opportunities framework.

Training:

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. 

Training Outcome:

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Employer Description:

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
Monday to Friday, 9:15am - 5.00pm (core hours). Flexibility will be required for business needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental,Patience