Facilities Management Supervisor Apprentice

Purpose of Post:

To support the Operations Group in the effective delivery of contracted FM services to the City Of London Portfolio. Services included are those delivered through the IFM, Security and Lift contracts as appropriate to the various properties. The post supports the performance and service delivery via contractors, ensuring that statutory and contractual requirements are met and a quality service is provided and the value of the corporations’ asset is maintained. This role is part of the City Surveyor’s Department and contributes to the on-going development of the City’s facilities function, working closely with clients and other departments, and having visibility at each asset within their responsibility.

Main Duties & Responsibilities:

Support the operations group in the delivery of effective, compliant, and customer-focused facilities management services across a defined property portfolio. The post holder will combine practical workplace experience with formal off-the-job learning to develop the knowledge, skills, and behaviours required of a competent FM Supervisor.

Key Responsibilities:

Support the supervision and performance management of third-party contractors delivering hard and soft FM services, ensuring services are provided in line with agreed contracts, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and statutory requirements Monitor service delivery and contractor performance, identifying issues, supporting corrective actions, and escalating concerns to the Property Facilities Manager where required Assist in producing regular operational and performance reports for internal clients, including compliance, service quality, and financial information related to FM service provision. As well as completing and distributing Supplier Scorecards Use Computer Aided Facilities Management (CAFM) systems effectively to record work activities, analyse data, and identify trends, risks, and opportunities for service improvement and efficiency Support effective communication between internal stakeholders and external service providers Monitor and assess asset and compliance records for properties within the assigned portfolio, ensuring information is up to date and accurately recorded on relevant systems Support statutory compliance management, including the monitoring, tracking, and reporting of inspections, certifications, and remedial actions to ensure properties remain compliant Undertake quality monitoring of contractors' standards against specified requirements Arranging contract performance review meetings, facilitating market engagement activities, researching new technology and industry innovation Play a role in Responsible Procurement meetings and implementing RP plans collaboratively with contractors Team planning for annual projects and contract milestones Support procurement and contract administration activities by assisting with service specifications, monitoring spends against budgets and supporting supplier performance reviews to ensure value for money Analyse large quantities of data and financial information and transposing into quality reports and standardised templates Contribute to the implementation of health and safety management arrangements, including asbestos, legionella, and contractor safety, ensuring policies and procedures are followed in practice Actively apply the City of London’s Occupational Health and Safety Policy, taking responsibility for personal safety and the safety of others while carrying out duties Promote and uphold the City of London’s Equal Opportunities Policy, demonstrating inclusive behaviours and supporting equality and diversity in the workplace

Training:

You will be supported to achieve the Facilities level 3 apprenticeship. Theoretical training will be delivered by the training provider on a weekly basis. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive 6-hours per week to completed course work within your working hours.

Training Outcome:

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Employer Description:

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
9:15am - 5:00pm with 45-minute unpaid lunch - Monday - Friday. Flexibility may be required for business needs.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Non judgemental,Patience,Physical fitness