Credit Control Adminstration Apprentice

Huddle organises the bills for tenants in shared accommodation. We send energy bills each month to customers. This role is to support this monthly billing process You will work with the customer service team to resolve invoice requests and disputes in a timely manner. You will report to the current billing manager

Key responsibilities:

Checking the monthly invoices Looking for anomalies in billing and resolving them before bill run is executed Reconcile the bill run month to month Updating data in the billing system Working directly with the energy supplier resolving issues with meter reads and meters

We’re looking for a diligent team member who’ll ensure continuity of customer bills, proactively resolving issues.

Ideal skills:

At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first Accurate, efficient and organised with the ability to prioritise tasks as needed Good attention to detail Experience of office software preferred Professional, confident and diplomatic when liaising with others

Training:
This role is supported by a Business Administration Level 3 apprenticeship standard qualification, delivered by the apprenticeship college This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided

Training Outcome:
Upon completion of the apprenticeship you will have an opportunity to continue in the organisations as a permanent member of staff

Employer Description:
Huddle is a utilities company based in Leeds and London delivering household bills in an easy to manage package saving you both time and money. Huddle takes all of the stress out of organising your bills and gives you one simple payment with no hidden surprises, no hassle and no fuss. We offer great value, friendly customer service and - perhaps most importantly - financial security.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience