IT Hub Desk Level 3 Apprentice

What you’ll be doing as an IT Hub Desk Apprentice:

IT Stock Management: Organise, track, and support ordering of IT equipment Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed Customer Experience: Act as a friendly point of contact and identify service improvements Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools

Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard

Training Outcome:
Permanent contract with a 18-24 month structured programme

Employer Description:

Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come

Working Hours :
36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative