Receptionist Administrator Apprentice

INDIVIDUAL TASKS

Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions

 

TELEPHONE               

To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.

 

APPOINTMENT SYSTEM 

  To receive patient’s at reception and deal with any queries or requests

To manage the triage system To make appointments in agreed manner To prepare / process any needed paperwork To prepare papers for visits as needed To use computer in agreed manner

SURGERY READINESS

To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s) To close surgery which will include: Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for: Store room / managers room which are only to be locked up when the surgery is being locked up Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on Set alarms, Relock the security gate

 

PATIENT RECORDS 

 Retrieve / file as required utilising card monitoring system.

 

QUALITY SYSTEM 

To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality

 

WORD PROCESSING

The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.

 

PRESCRIPTIONS

 Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.

GENERAL OFFICE

Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis To carry out the task on system one. To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality

 

OTHER DUTIES   

Participating in Audit & research Training for own developments and that of other staff, including annual online training Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician. Infection control - To report any issues / concerns as they are seen to the practice manager To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients

 

Training Outcome:
Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions. May lead to permanent position upon successful completion of apprenticeship.

Employer Description:
This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service.

Working Hours :
7.00am - 6.30pm, Monday - Friday, hours may vary. 1 hour for lunch each day.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Non judgemental,Patience,Good listening skills,A caring nature,An approachable nature