IT Support Technician Apprentice

Respond to and resolve user IT issues via phone, email or in person Install, configure and maintain desktops, laptops, and peripherals Troubleshoot software, hardware and network connectivity problems Set up new user accounts and manage access permissions Document support tickets and update knowledge base articles Assist with IT asset inventory and hardware deployment Support rollout of software updates and security patches Shadow senior technicians to learn advanced troubleshooting and system administration

Training Outcome:

Upon completion, you’ll be equipped to step into an IT Support Specialist role, providing frontline technical support.

Many apprentices progress to Level 4 qualifications (e.g., Higher National Certificate or Degree Apprenticeship) or pursue certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Employer Description:

Bank J Safra Sarasin is an international banking group committed to sustainability with a focus on continuity, solidity and long-term added value. We are a privately-owned Group with a heritage reaching back to 1841 and are fully committed to private banking and asset management, and to the long-term strategic objective of focusing on clients, solidity and stability.

Working Hours :
Monday to Friday, 8.00am to 4.30pm (1 hour unpaid lunch).

Skills:
Communication skills,IT skills,Problem solving skills,Analytical skills,Logical