IT Service Desk Apprentice

A Typical Day in the Job:

Answering calls from customers and logging information on our system Responding to and resolving IT support tickets Troubleshooting and diagnosing technical issues for customers Keeping accurate records of work completed in our ticketing system Providing excellent levels of customer service via the telephone or by email Working closely with experienced colleagues to learn best practices and improve technical skills

Full training and support will be provided by your workplace mentor and from the team at Achievement Training.

Training:

Training is primarily delivered in the workplace, with a minimum of 6 hours per week dedicated to off-the-job learning. An assessor will regularly visit to observe tasks and conduct professional discussions.

Training Outcome:

Upon successful completion, apprentices can progress to more advanced qualifications, including:

Advanced Apprenticeships at level 3 Higher Apprenticeships at level 4 or level 5

This progression pathway supports long-term career development and helps build a skilled, future-ready workforce.

Employer Description:

Delt exists to help our partners and clients do amazing things. Sounds simple? This is an exciting opportunity for the right person to work within our busy Payroll Team supporting our customers including NHS, Teachers, and Local Government and third sector organisations, paying circa 7500 as part of our Payroll Bureau. “WE HELP PEOPLE DO AMAZING THINGS.” Over 300 jobs, that would have otherwise left the region, are now supported through our services. We support more than 200 service areas across 300 locations.

Working Hours :
Monday to Friday, shift pattern between the hours of 7.30am - 6.00pm. No evenings or weekends.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Patience