Customer Support Apprentice

You will play a key role in delivering high-quality customer support and will work closely with senior management, with opportunities to contribute to business development and future company direction.

Key Responsibilities:

Communicate with customers via phone and email Provide accurate and knowledgeable responses Collaborate with internal departments to resolve customer issues efficiently Maintain detailed and accurate records of customer interactions

Skills & Qualifications:

 1 year of relevant experience preferred, or a recent graduate with a 2:1 or First-class degree but not mandatory Excellent verbal, written and communication skills Strong phone etiquette and confident in handling customer enquiries Ability to multitask, prioritise workload, and perform well under pressure Adaptability in a fast-changing environment Strong IT skills and a numerate, analytical approach Interest in business and economics A proactive, hardworking attitude and eagerness to contribute to company growth

Training:
This role is supported by a Business Administration Level 3 apprenticeship standard qualification, delivered by the apprenticeship college This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided

Training Outcome:

Upon completion of the apprenticeship, you will have an opportunity to continue in the organisation as a permanent member of staff.

Employer Description:

Huddle is a utilities company based in Leeds and London delivering household bills in an easy to manage package saving you both time and money. Huddle takes all of the stress out of organising your bills and gives you one simple payment with no hidden surprises, no hassle and no fuss. We offer great value, friendly customer service and - perhaps most importantly - financial security.

Working Hours :
Office Based. Monday-Friday between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative