Apprentice Administrator

Act as the main point of contact for visitors to Headway East London Manage external communications through post, telephone, and email, ensuring information is redirected to the relevant person to be dealt with efficiently and effectively Undertake regular checks of the office space so it stays organised Manage the organisational online calendars and the relevant databases and spreadsheets ensuring these are all up to date Support managers to keep staff rotas up to date, ensuring efficient and effective use of staff time Manage day service transport bookings daily and keep day service staff informed Process referral forms for all services ensuring that they are fully complete Work closely with Service leads to manage service waiting list and liaise with referees where necessary Work with service leads to provide administrative assistance to support the smooth running of services Work closely with the Admin and Premises Manager to ensure data collection systems and the Charity Log database function efficiently, are accurate, and are up to date Support the finance function with administrative tasks as necessary

Training:
Training will take place at Headway East London offices This will be 34 hours per week including study time. If you have any questions, please contact, info@heawayeastlondon.org or call 020 7749 7790

Training Outcome:
The potential to become permanent following successful completion of training We also have a development budget and we offer various development opportunities

Employer Description:

Headway East London (www.headwayeastlondon.org) is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential

Working Hours :
Monday to Friday 9.00am to 3:48pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,literacy skills