Customer Service Assistant Apprenticeship
• Support customers and other staff members, considering the level of service delivery
• Carry out start-up procedures as per client briefing and requirements
• Take responsibility for the daily monitoring of the gate line operation, ensuring that you are positioned correctly and consistently manned according to roster requirements and timings
• Ensure you are keeping time effectively and can evidence this
• Control all gate lines to ensure revenue is controlled and all customers have a correct and valid ticket
• Help customers obtain the correct ticket for their journey and make any necessary journey arrangements
• Ensure that the gate line array works correctly by regularly checking
• Question those who do not have a valid ticket by persuading them to buy the correct ticket. If they do not have the proper ticket or refuse, report this to the appropriate person (a conflict
should not arise from this)
• Ensuring that the gate line is operated to an exacting standard while on duty and that any issues/problems are dealt with
• Assist with any station customer flow restrictions and/or evacuations in the event of a fatality
Training:
Initial training through company induction and role responsibilities prior to being on the front line.
Apprenticeship training will be conducted through monthly workshops with a designated tutor and ongoing support.
Training Outcome:
On completion of the Apprenticeship is opportunities are available within GTS.
Employer Description:
STM Group (UK) Ltd is an award-winning company that provides bespoke manpower service
solutions. It specialises in delivering high-quality security, cleaning, and customer-focused services
underpinned and supported by leading-edge technology.
Working Hours :
The shift patterns will be discussed ongoing. 06.00 to 12.30 • 06.00 to 10.00 • 06.00 to 14.00 • 21.00 to 01.00
Skills:
Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Non judgemental,Patience