ICT Apprentice

You will support in key areas of IT for an primarily internal customer base covering End-user support, hardware, software, security,  user management and backup & recovery through the following:

Providing desktop support, including hardware and software troubleshooting Setup, provisioning and general maintenance of end-user laptops, mobile phones and other related IT equipment Maintenance of server room equipment End-user support, and packaging & deployment of software for employee use Handling detected/reported security incidents, managing vulnerabilities and reviewing security systems Processing steps across the user lifecycle from setup to deactivation including support with IT inductions Support with the safeguarding of data and improve reliability of systems and processes

This is a broad role and once these areas have been mastered, opportunity may be there to learn and support other areas of our IT Software provision through Cloud Ops.

Training:
The apprentice will be expected to attend online lessons once a week In addition, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks

Training Outcome:
There is the potential for a permanent position on completion of this apprenticeship

Employer Description:

Mitsubishi Electric Iconics Digital Solutions (MEIDS) is a global automation software provider and seven-time winner of the Microsoft Partner of the Year award. 

Working Hours :
Monday to Friday, 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working