Customer Service Apprentice

Acting as the first point of contact for customers, providing friendly and helpful support Handling enquiries and resolving issues via phone, email, or in-person interactions Working with the team to create a positive customer experience at every stage Keeping accurate records of customer interactions and feedback Collaborating with other departments to ensure smooth service delivery Ordering materials and equipment to keep projects on track Logging jobs, uploading documents, and keeping systems updated Responding to queries and scheduling contractors Raising purchase orders accurately Preparing clear and concise reports Coordinating contractor bookings Completing administrative tasks within agreed timelines

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship Permanent position for the right candidate

Employer Description:

The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK. We employ approximately 3,600 people and work with a wide range of public and private sector customers and partners.

Working Hours :
Monday - Friday, 8.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Can meet work deadlines,Good time management