IT Technician Apprentice

To unpack and set up hardware and configure as instructed To install operating systems and software, as necessary To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request To assist with cabling installations where required To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required Replace equipment components as necessary To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school To maintain an awareness of new IT products and services and ensure that information is shared within the school To liaise with staff on a daily basis to support the efficient use of IT equipment in the school To assist in the provision of technical support to teachers during teaching periods To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students To create and maintain user accounts as required To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes To operate and tailor software to meet the needs of the school
To troubleshoot software problems, including compatibility across different versions To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate To support staff and students in the use of the IT across the school To monitor security and privacy across the school network and to follow reporting procedures To create new “How to” documentation in order to share knowledge within the department Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department To Ensure documentation is kept up to date with new software, ipad allocations etc. To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides” To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System To manage booking requests for hardware resources by members of staff To assist social media teams with resources To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form

Training:
The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting Training in the workplace, that supports you to become competent in your role will be delivered by your employer

Training Outcome:
Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation

Employer Description:

The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16.  The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.

The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms.  We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.

The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students.  Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.

The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.

Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.

Working Hours :
Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality