Client Service Support Apprentice

As a Client Service Support Apprentice, you will be a trusted and dependable point of contact for our charity partners. You will help ensure their supporters are cared for, their data is handled responsibly, and their needs are met with efficiency, accuracy and warmth. Your work will help charities deepen supporter relationships and increase their impact - something we’re passionate about.

Key Responsibilities:

Get to know your clients - Build an understanding of their mission, goals and supporters so you can anticipate needs with care and professionalism Deliver dependable, values-led service - Work collaboratively across all Yeomans teams to ensure we consistently provide exceptional, timely and accurate support. Process donations with integrity and precision - Handle incoming donations and supporter data across multiple clients, ensuring everything is recorded accurately and responsibly Be a welcoming point of contact - Serve as a supportive and reliable first touchpoint for clients via telephone, email and post-reflecting our ethos in every interaction Keep information organised and up to date - Maintain accurate databases and records, contributing to the smooth running of campaigns and supporter journeys Respond proactively to enquiries - Manage client questions and requests efficiently, working within agreed Service Level Agreements and always aiming to exceed expectations

Training:
Business Administrator Level 3 At least 20% of your working hours will be spent training or studying

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:

Based in Tonbridge, Yeomans has grown since 2004 into a purpose‑driven agency supporting charities across marketing, fundraising, creative and operational services. Our ethos is simple: Do the right thing. Always.

This shapes how we work—with our clients, our colleagues, and the communities we serve. We are guided by values of integrity, dependability, supportiveness, proactivity and respect.

The Client Service team plays a vital role in delivering an exceptional experience to the amazing organisations we work alongside.

Working Hours :
Working days are Monday - Friday - standard office hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working