Account Management Apprentice - Client Services

You’ll be responsible for delivering high-quality work, while working collaboratively with internal teams and stakeholders. This is a fantastic opportunity to join a fast-moving business where you’ll gain formal training alongside hands-on experience and play a key role in supporting our strategic goals.

Key Responsibilities:

Deliver a high standard professional service to clients through email, video calls, face to face, and by phone Proactively manage workload and timelines, assist the Account Management team in the daily execution of client strategies, account management and general administrative tasks Set up Client work requests and monitor live production stages to ensure on-time delivery. Ministrative tasks. Maintain thorough documentation and account records to provide a "single source of truth" for the team Liaise with APS internal departments (warehouse, logistic and finance) to maintain efficient project work flow Manage the stock lifecycle, overseeing the physical movement of goods booking stock in /out and maintaining precise digital records Regularly review stock levels and provide data-driven alerts for re-ordering to prevent service interruptions Monitor client debt and collaborate with the Finance department to resolve invoicing queries and ensure timely payments

Training:

As an apprentice, you will work with your training provider, BPIF Training, who will provide full academic support. We offer extensive in-house, on-the-job training to set you on the path to a successful career within The APS Group.

Upon successful completion of the apprenticeship, you will achieve a Level 3 Business Administrator standard. You will be provided regular time within your normal working hours to meet the requirements of your apprenticeship programme. Training will take place via interactive online workshops, along with regular 1–1 sessions with your dedicated BPIF Training Coordinator.

In return, you will receive comprehensive support from our apprenticeship provider alongside extensive in-house training, empowering you to build a long-term, successful career within The APS Group

Training Outcome:

This is a fixed-term position for the duration of the apprenticeship. Upon successful completion of the apprenticeship, a full-time role may be available, subject to opportunity and performance.

Employer Description:
Since 1961 we’ve been all about working with great people to make more possible for our clients. You’d be joining a family of over 900, so you’ll never be stuck for advice, expertise and networking opportunities. Together we lead the way in marketing and communications. Whether we’re producing exciting creative for advertising or managing a client’s entire print spend, we’ve got pretty much everything covered.

Working Hours :
Monday to Friday, specific working hours to be agreed with the successful candidate. Please note, the intended location for this role is our Head Office in Cheadle, however our Runcorn site (WA7 3DL) could also be considered.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Good time management,Reliability,Proactive,Professionalism