IT Apprenticeship

Security processes such as password resets, multi-factor auth, anti-virus configuration. Interpret technical docs like network diagrams, technical specs all found on SharePoint. Support with SLA’s via the ticketing system – OTS (In-house ticketing system). Everything will be documented via the ticketing system also. Support will be given over the phone, through email, teams and F2F site visits. Upgrade and repair PCs, such as increasing RAM, changing CPU, GPU. Work with hardware devices like routers, switches and firewalls. Conduct software updates like service packs, security patches and driver updates.

Training:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:

With over two decades of experience delivering tailored IT solutions to small and medium-sized businesses, Eserve IT pride themselves on creating a collaborative, growth-focused environment where apprentices can develop their skills and progress.

Working Hours :
Between 9am-5pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for IT