Apprentice Customer Service Administrator, Fix Auto Dagenham

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge:

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours:

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:
You will be working towards Level 3 standard in Customer Service You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme No college attendance is required as training will take place on site

Training Outcome:
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Employer Description:

Today, the ever-growing Fix Auto UK network currently stands at more than 120 repair centres spanning the entire UK, but the foundations for the multi-award-winning vehicle repair network were laid down when Fix Auto Dagenham became the first to sign up to the concept initiated in Canada. That was in 2005 and the business, headed by Directors Paul Cunningham and Neil Parker, has grown and developed beyond all recognition.  

Such is the quality of both workmanship and the high level of customer service delivered by the team, never an industry awards event will pass by without an accolade or two being won by the East London repairer. 

Housed in three adjoining buildings spanning 10,500 sq ft of workspace with ample secure car parking, as the name suggests the vehicle repair centre is situated under the shadow Dagenham & Redbridge FC’s ground just off Rainham Road South. 

With the capacity to repair more than 2,600 vehicles annually, like all Fix Auto UK vehicle repairers the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards.  

The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks!  They also have the facilities to re-gas air conditioning systems. 

Working Hours :
Monday - Friday, 8.30am - 5.30pm. Typical working week of 40 hours includes minimum required study allowance.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical