IT Support Apprentice

Responsibilities include:

Answering and logging IT support requests Basic troubleshooting Prepare and configure laptops, desktops and mobile devices Support the setup of printers, phones and peripherals Escalate complex IT issues Keep detailed notes in the ticketing system Learn and follow IT procedures, security policies and best practices

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will be delivered online.

You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge Areas Include:

Hardware and Networking Software and Security ICT Administration 

Training Outcome:

Completion of this Apprenticeship may lead to a full-time role and / or higher Apprenticeship.

Employer Description:

We are a leading Managed Service Provider delivering IT support, cyber security solutions, hosted telephony and managed print to SMEs, schools and charities.

Working Hours :
Monday to Friday, 08:30 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative