IT Technician Apprentice

This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!  

The IT Technician will be responsible for the following duties:

Remote IT support Shadow IT & AV technicians Work with network support Assist with IT maintenance Support Data Protection Act Help MD with daily routines Aid school IT coordination Maintain AV equipment Manage warranty process Install or reimage devices Follow access permissions Keep MIS info up to date Manage & close support tickets Handle quotes & purchases

General Requirements:

Provide great customer care Organise work & aid team Investigate varied issues Manage time effectively Follow Health & Safety rules Follow company procedures Maintain confidentiality Do duties as appropriate Attend required meetings

Training:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

Progression routes will be discussed throughout the apprenticeship.

Employer Description:

Drift IT provide straightforward, innovative, and hassle-free IT support to education providers. They have an extensive client base of schools in the South East and over 20 years’ experience in the sector, providing a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. In 2025, Drift IT won the ‘best apprentice employer of the year’ in PETA’s annual apprenticeship awards.  

We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for apprenticeship provider of the year award for the last 2 years.  

Working Hours :
Monday - Friday 08.30 - 16.30 or 09.00 - 17.00

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Clean DBS record,Ability to prioritise,Good interpersonal skills