IT Support Apprentice

Responding to support queries via phone, email, and ticketing systems Logging and updating support tickets accurately Assisting with troubleshooting hardware and software issues Resetting passwords and helping with account access Installing updates and basic configuration of devices Supporting users with Microsoft Office 365 and common applications Escalating more complex issues to senior engineers when necessary Maintaining clear documentation of issues and resolutions

Training:

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures Train with QA - the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Provision IT is a fast-growing trusted provider of managed IT services, cloud solutions, and technical support for businesses across the UK. We pride ourselves on delivering responsive, customer-focused support that helps organisations stay secure and connected. We’re growing fast and don’t plan on slowing down any time soon.

Working Hours :
Monday to Friday, 9am - 5:30pm with 1-hour lunch break

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills