Customer Service/Administrative Apprentice

To assist all fee earners and secretaries Assist reception and attend to visitors Deal with enquiries on the phone and face to face Supply information regarding the firm to clients and customers Opening, Enveloping and Franking the Post and ensuring this ready for collection Filing and getting files out to deal with post Assisting reception as required, answering the telephone, faxing and photocopying documents Light domestic duties (washing up, tea rounds etc) Assisting with the archiving of files Assisting other members of staff members and fee earners when required Putting the bins out Occasionally assisting with client queries and requests

Training:

Level 2 Customer Service Practitioner apprenticeship standard:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) One to one Tutor Assessor support in the workplace Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Training Outcome:
Excellent future prospects for the right candidate

Employer Description:
Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are committed to providing dependable and friendly services tailored to our clients individual needs.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Organisation skills,Customer care skills,Problem solving skills,Administrative skills