Public Realm Apprentice (Customer Service)

To provide general office and customer service support including filing and photocopying and archiving of records Paying, receiving and processing payments via computerised systems and the raising of debtor accounts under the direction of the Parking Case Officers Manager, Admin Support Officer Receiving and processing related correspondence and applications Dealing with related enquiries over the telephone or face to face in reception Assist with ticket reconciliation's under the direction of Parking Enforcement Officers, Supervisors or Managers Prepare and process applications for road closures under the direction of a Parking case Officer Liaise with managers, other office staff, the public and other outside agencies as necessary under the guidance of the Parking and Operations Manager, Parking Case Officer, Section 106 and Play Officer and Cleaning Supervisor To assist with the preparation of all team meetings within the Parking and Public Realm service including recording minutes, maintaining records of all meetings internally and with outside agencies and the general public Provide support to the Parking and Operations Manager and Admin Support Officer You will be expected to attend and record your entitlement of 20% off-the-job training that is provided either by the organisation or the training provider for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship standard relating to this post To assist with pitch bookings, record keeping, and staff time sheets Any other duties requested

Training:
Customer Service Practitioner Apprenticeship Standard qualification at Level 2 The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English, if required Delivery will be in the workplace with an assessor or coach through a combination of assessment, coaching, training and mentoring The minimum duration on the apprenticeship is 12 months, with an additional 3 month for an externally assessed end point assessment A total of 15 months plus functional skills, if required Prior learning and experience will also be taken into consideration

Further information on the standard can be viewed here:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 

Training Outcome:
Upon completion there may be an opportunity to apply for further apprenticeship positions within the authority There will also be opportunities to apply for vacancies within the local authority This qualification will ensure you gain a good understanding and experience within an office environment which will open many opportunities either within the local authority or with an external employer

Employer Description:
Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea. It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.

Working Hours :
The post holder will be required to work office hours, Monday to Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience