Claims Apprenticeship 2026 (London)

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.   

Your role could involve: 

Receiving and recording new claims Reviewing claim details and gathering additional information Providing empathetic and efficient support to our customers when they need us most Providing updates, answering inquiries, and addressing customer concerns Reviewing complex technical files Investigating potential fraudulent claims Working with large volumes of data Collaborating with other departments Assisting in negotiations and settlements, preparing and issuing payments or denials

Training:
Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:
Your qualification is just the start of your career at Zurich Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow
 

Employer Description:

At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Non judgemental,Patience