Customer Care Apprentice

You’ll work in our Customer Care team and learn to:

Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system Actively encourage and gather customer feedback to identify areas for improvement Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process Continuously seek opportunities to improve the customer experience and satisfaction

Training:

Qualification:

Level 3 Customer Service Specialist

Training:

Your apprenticeship will be delivered by SMART Training via monthly virtual classroom lessons/workshops and will include progress reviews and online 121 support from specialist tutors.

Training Outcome:

Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Customer Care career paths may include:

Customer Care Coordinator Senior Customer Care Coordinator Customer Care Manager Head of Customer Care

Employer Description:
Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 23 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand. Bellway began as a small family business in 1946 - with a passion for building exceptional quality homes in carefully selected locations, inspired by the needs of real families. To this day, we maintain these same core values, combining our decades of expertise with the level of personalised care that Bellway is known for.

Working Hours :
Exact shifts to be confirmed.

Skills:
Team working,Commercial Acumen,Reasoned Decision Making,Ability to Multi-Task,Ability to Prioritise,Time Management