Senior Options Advisor

Job Title: Senior Options Advisor Work Pattern: 35 hours Type: 6 months temp on going Location: Merton, SM4 5DXPurpose of the Role I am representing a client based in Merton, who are looking for someone to provide a proactive, high quality customer focused range of services to customers who approach the Housing Needs and Enabling Service for assistance.

You will be working closely with the Housing Advice and Options Manager to provide a range of services, which respond to both current and future housing needs within the borough and where the prevention of homelessness is of paramount importance.Main Responsibilities

Effectively manage resources in the options and advice team to respond to all potential and existing demands for accommodation or advice
Provide a service which meets the needs of all tenures and all customers requiring a housing needs service
Provide an efficient and effective service to homeless households approaching the council and carry out the council’s statutory functions in line with all the relevant legislation
Implement a comprehensive strategy to prevent or delay homelessness
Establish positive working relationships with other departments, external agencies and voluntary groups involved in the provision of services to customers in housing need
To be responsible for the management of applications made for assistance with housing under the terms of the Housing Act 1996 or any other relevant legislation and to approve the applications as appropriate.

To ensure that potential fraudulent cases are investigated, and appropriate action taken.
Ensure the council meets its statutory obligations in relation to the provision of advice and information about the prevention homelessness
Decide on the placement of homeless customers into interim and temporary accommodation
Ensure a proactive and effective assessment and advice service that would cover such issues as:

Homeless prevention
Tenancy relations work
Debt/Welfare problems
Illegal evictions/harassment
Relationship breakdown
Domestic violence
Home ownership options


Two years’ experience in housing needs or related disciplines
To have an in-depth knowledge of housing legislation, regulations, case law and codes of practice as applied to local authority housing and private sector housing
To have a knowledge of the needs of our customers, for example the homeless, older people, mental health and learning disabilities, families with children, young people and victims of domestic violence and harassment.
Ability to monitor and review performance to initiate action and to implement changes in policy, procedures, and practices
Ability to communicate effectively both when amending meetings externally and internally with the Housing Needs and Enabling Service and the council generally

If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to

  • Location: Merton, England
  • Salary: £0.00 - £25.00 per hour
  • Type: Contract
  • Recruiter: Service Care Solutions Ltd
  • Posted: 12-Dec-2022
  • Posted on: