Director of Rooms Operations

Title: Director of Rooms Operations
Location: Sylacauga, AL
Salary: $80,000 - $100,000 + Benefits + PTO + 401(k) + Relocation Assistance

Overview:
I’m hiring on behalf of a luxury client, and helping them hire for a Director of Rooms Operations who will lead Front Office, Housekeeping, Laundry, and Guest Services to deliver a seamless guest experience. Reporting to the General Manager, this role drives operational excellence, team performance, and financial results across all Rooms divisions.

Key Responsibilities:

Oversee daily operations to ensure consistent, high-quality guest service.Recruit, train, and develop a motivated, service-focused team.Monitor budgets, payroll, and productivity to meet financial goals.Ensure compliance with safety, sanitation, and security procedures.Conduct inspections, coordinate maintenance, and recommend operational improvements.Address guest concerns promptly and maintain exceptional satisfaction standards.

Qualifications:

Bachelor’s degree in Hospitality Management, Business, or related field.Strong experience in Front Office, Housekeeping, Laundry, and Guest Services.Proven leadership and team-building skills.Financial acumen with experience in budgeting and forecasting.Excellent communication, problem-solving, and organizational abilities.Flexibility to work evenings, weekends, and holidays as needed.