Apprentice ICT Technician - Chigwell

You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

1st line support for IT queries (telephone hotline) Use of remote tools to assist customers in troubleshooting problems Manage technical issues & solutions within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to all incoming support tickets Make sure that client documentation is well maintained Onsite visits to our clients’ offices to help them with IT Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients

Training:
Level 3 Information Communications Technician Apprenticeship Standard Functional Skills in maths and English if required Blended on/off-the-job training and location to be confirmed

Training Outcome:
Full-time employment is expected once the apprenticeship is complete Further training opportunities with higher-level apprenticeships are also available

Employer Description:

We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your business

Working Hours :
Monday - Friday, between 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience