Customer Service/Business Admin Apprentice – Imaging (PET CT & MRI)

Key duties and responsibilities:

Gain work experience as a receptionist and in clerical and administrative procedures To support the clerical team across the different modalities in Imaging To assist with the day-to-day work on reception including meeting, greeting registering new patients and checking in patients on EPIC Entering referrals on the system Booking patient appointments Perform basic administrative tasks including upkeep of records. This could include photocopying, printing, scanning, preparation and circulation of documents To use IT systems in line with the Trust policies and procedures on data protection and confidential filing system both manually and electronically To assist with communications by responding appropriately to telephone, email and other enquiries To undertake any other clerical duties as required Provide comprehensive support to senior team including diary management, coordinating and arranging meetings and taking minutes Rotation through other admin areas within Radiology to gain knowledge and understanding of the Imaging service as a whole

Communication Requirements:

To modify and adapt communication methods to a range of situations using appropriate verbal or communication skills effectively To welcome and treat everyone (patients, relatives and colleagues within the Trust) in a friendly and courteous manner, presenting a good image of yourself through your attitude, behaviour and appearance Liaise with colleagues regarding matters outside of your control Liaising with other Modalities within Imaging and working in those areas in a similar role as required Email correspondence with patients, their representatives, colleagues within the Trust or outside providers

Additional Requirements:

To use decision making skills and prioritise your workload, adapting to changing needs and updating skills as required To follow standard operation procedures and processes, which include competency standards To produce work of the quality and quantity required, ensuring that standards of the Trust and the department are met Ensuring that deadlines are met and that all appointments are within the Government and Trust target times To ensure that the working environment is safe and of a professional appearance. Taking appropriate action to report any problems; organising repairs/collection of waste and go to maintain efficient and effective use of resources To work effectively and efficiently, recommending alternative ways of working and to share ideas with others in order to improve service delivery and transformation.

Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification  You will study a Customer Service Practitioner Level 2 qualification over 18 months You will receive a minimum of 6 hours of your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion) Additional training will be given in the workplace

Training Outcome:
Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications

Employer Description:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Working Hours :
Monday to Friday, normal office hours, times to be discussed and agreed (i.e., 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual