Business Administration Apprenticeship - Housing Support Assistant

Duties will include:

Supporting the onboarding of new tenants, including checks and documentation Handling tenant enquiries, issues, and complaints in a professional and timely manner Maintaining accurate tenant records and updating internal systems Liaising with housing officers, contractors, and external partners Assisting with tenancy agreements and general housing administration Managing incoming calls, emails, and correspondence Supporting compliance and data protection requirements Providing excellent customer service to tenants and stakeholders Assisting with day-to-day office and administrative tasks Supporting community-focused initiatives where required

Training:

Teaching and learning the skills, knowledge and behaviours within Business Administration.

Training Outcome:

This role provides the chance to grow your skills, take on new challenges, and build a rewarding, long-term career with the company, with opportunities to progress and become a manager.

Employer Description:
At LHA Housing Group, we believe that housing is more than just a place to live—it’s the foundation of a thriving community. By working closely with Birmingham City Council, we ensure that our housing projects not only provide shelter but also foster a sense of belonging and support. We focus on creating safe, inclusive environments where individuals and families can rebuild their lives with stability and dignity. Our initiatives go beyond housing, promoting community engagement, local support networks, and social well-being to strengthen neighbourhood for the long term. Together, we are building communities where people feel connected, supported, and empowered to thrive.

Working Hours :
Monday - Friday, 8.00am - 4.00pm (30 min lunch).

Skills:
Administrative skills,Communication skills,Creative,Customer care skills,Flexible,Initiative,IT skills,Patience,Problem solving skills,Team working