Business Administration Apprentice Level 3 – Travel Insurance Assistant

Duties will include:

Provide excellent customer service to clients enquiring about travel insurance Process and support the sale of travel insurance policies Maintain and update customer records accurately in company systems Assist with daily financial reconciliation and reporting Opportunities to participate in management meetings, brainstorming sessions, relationship meetings with insurers Prepare and manage client paperwork and documentation Assist with data analysis to support reporting and decision-making Communicate professionally via phone, email, and other channels Collaborate with colleagues to ensure smooth day-to-day operations Follow company procedures and compliance guidelines at all times Identify opportunities to improve processes and contribute ideas for efficiency Build strong relationships with clients, ensuring a positive customer experience

Training:

Teaching and learning the skills, knowledge and behaviours within Business Administration

Training Outcome:

Motivated to develop skills and gain experience with opportunities to progress within the company

Employer Description:

Freedom Insurance Services Limited is a specialist travel insurance intermediary, providing cover for all including those with pre-existing medical conditions. With over two decades of experience, Freedom has a unique understanding of the needs and concerns of travellers. Through a dedicated UK-based contact centre, offering award-winning service, Freedom ensures peace of mind for thousands of travellers. As a trusted partner in the industry, Freedom offers a wide range of travel insurance products by A-rated insurers. With over 20 years of experience and more than 500,000 customers, its knowledgeable agents help clients to find the right travel insurance, so that they can travel with confidence.

Working Hours :
Mon - Fri, 8.45 a.m. - 5.15 p.m. (60 minutes of breaks)

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Problem solving skills,Team working