IT Support Apprentice

Logging and responding to support requests in the ticketing system Speaking to colleagues to troubleshoot incidents and get to the root of the problem Upgrades and deployments of laptop computers Configuring, implementing and supporting end-user devices (e.g. phones) Setting up new starters and disabling access when people leave Maintaining technical documentation and knowledgebase Asking for help or escalating support requests when required Ad-hoc projects as assigned by the Support Manager

Training:
The successful candidate will be studying towards an Information Communications Technician (Level 3) apprenticeship. Different levels may be considered, depending on the experience and ability of the applicant. The training will be led remotely via MS Teams and online learning materials, alongside regular contact with an assigned tutor.

Training Outcome:

Successful candidates may be considered for full-time employment.

Employer Description:

We are a global firm with offices across eight countries, over 400 employees and more than $30 billion in assets under management. But those numbers don't define Orbis. It's our values, how we do things day-by-day, and how we add value for our clients that define us. Our investment philosophy is fundamental, long-term and contrarian. As contrarian investors, we aim to take a different perspective, and this filters into everything we do. To invest differently, you need to think differently. This is encouraged by having teams of people with different backgrounds, experiences and ways of thinking.

Working Hours :
Monday to Friday, 9am to 6pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience