Level 3 Information and Communications Technician Apprenticeship

Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience

Training Outcome:
Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development

Employer Description:

n apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.

You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working