Senior IT Technician

Joining a fast paced and friendly team, as a senior IT technician you will be dealing with every day support issues, maintaining infrastructures and responsible for scoping, designing and implementing solutions for customers along side our project manager.

Ideally this role is suited to someone who is keen to constantly learn and push themselves to achieve. Fluent are growing fast and you would have the opportunity to grow with us.

You will be part of a newly merged team, looking after our customers devices, physical infrastructures, IaaS and SaaS environments as well as security measures, connectivity and in some cases phone systems.

The role is office based, however customer site visits will be required.

Main duties

Provide 2nd and 3rd line support for customersServer installation, configurations and maintenanceConstantly monitor internal and customer security measuresNew customer onboardingLiaise with account managers and sales team to scope and design customer solutionsAssisting with technical project implementationsMaintain high level documentation

Desired Experience & Skills

At least two years experience in a 2nd Line roleMicrosoft Active Directory & EntraMicrosoft Exchange/M365 ExchangeMicrosoft 365 licencing understandingMicrosoft Intune & MDMMicrosoft identity managementExceptional networking skills inc. VLANs and diagnosticsFirewall management, policies and routingVirtualization - VMWare & Hyper-VComfortable using SSHComfortable in assessing customer requirements and ways of working to design and recommend solutionsRMM experienceGood communication skillsAbility to discuss technical matters in a language that customers understandFull UK driving licence

Advantageous Experience

AzureUbiquiti eco systemFortigate firewallsUnderstanding of backup products such as Datto, N-Able, Veeam etcNinjaOne RMMMicrosoft, Cisco, Ubiquiti or Fortinet certifications

About Us

We are one of the leading MSP's in the South East. Part of the larger Fluent Group we provide IT services, telecom services and data & connectivity services to both small and household name businesses. Fluent Technologies is now 12 years old and we see year on year growth making us an excellent career opportunity.

Based in Crowborough we have a lovely office equipped with full height sliding door windows, full air conditioning throughout, two kitchen areas, private parking to the rear and a number of options for lunch within 5 minute walk including a cafe, chinese, Tesco and Sainsburys.

We have a great atmosphere at the office, relaxed but hard working. The company also fund a yearly Christmas night out and provide polo shirts, jumpers, jackets and work trousers.

There is a range of company vehicles available for use when visiting customer site. There may be occasions that use of your personal car is required however.

Job Types: Full-time, Permanent

Benefits:

Additional leaveCasual dressCompany eventsCompany pensionFree parkingOn-site parking

Experience:

2nd line: 2 years (preferred)

Work Location: In person