Trainee Housing Supervisor - Team Leader Apprenticeship Level 3

Key Responsibilities:

Operational Support Assist with day-to-day housing operations in line with organisational policies and procedures Support the coordination of property management activities, including repairs, maintenance, and voids Monitor service performance and contribute to continuous improvement initiatives Ensure compliance with health and safety regulations and housing legislation

Team Supervision (Developmental):

Support frontline housing officers and operational staff to deliver high-quality services Assist with scheduling, task allocation, and workload management Participate in team meetings and contribute to performance discussions Shadow supervisors and managers to develop leadership and decision-making skills

Tenant & Stakeholder Engagement

Promote positive tenant relationships and respond to enquiries and complaints professionally Support tenancy sustainment and community engagement initiatives Work collaboratively with contractors, external agencies, and community partners

Compliance & Administration

Maintain accurate records in line with data protection and regulatory requirements Support audits, inspections, and reporting requirements Adhere to safeguarding procedures and equality, diversity, and inclusion standards

Learning & Development:

Take part in a structured training programme covering supervision, housing legislation, customer service, and compliance Work towards relevant qualifications in housing or management Receive mentoring and regular performance reviews to support career progression

Training:

Teaching and learning the skills, knowledge and behaviours to be competent within a Teamleading or Supervisor position.

Training Outcome:

This role is intended as a development pathway into a supervisor or Housing Team Leader position, subject to satisfactory performance and completion of training objectives. 

Employer Description:
At LHA Housing Group, we believe that housing is more than just a place to live—it’s the foundation of a thriving community. By working closely with Birmingham City Council, we ensure that our housing projects not only provide shelter but also foster a sense of belonging and support. We focus on creating safe, inclusive environments where individuals and families can rebuild their lives with stability and dignity. Our initiatives go beyond housing, promoting community engagement, local support networks, and social well-being to strengthen neighbourhood for the long term. Together, we are building communities where people feel connected, supported, and empowered to thrive.

Working Hours :
Rota Basis - Mon - Sun 7 a.m. - 3 p.m. or 3 p.m. - 11 p.m.

Skills:
Administrative skills,Communication skills,Customer care skills,Driving License,Initiative,IT skills,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working