Customer Service Apprentice

Duties will include, but will not be limited to:

To effectively welcome, receive, sign in visitors, parents, the children/young people and staff members appropriately to school Comprehensively operate the school’s main telephone, transferring calls, taking and delivering messages as appropriate Scheduling meeting appointments for the executive directors, director of children’s services, the director of education and other senior management team members as when required Arranging meeting room and organising refreshments for visitors as when required Updating the main school calendar on outlook by adding a scheduled appointment Providing general administrative and clerical support, including mailing, scanning, printing, laminating and photocopying documents

Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course This is a work-based programme with College attendance required once a month All learning will take place at the candidate's place of employment/College and within their contracted working hours

Training Outcome:
On completion of this apprenticeship, there may be opportunities to progress into a School Administrator position within the education sector

Employer Description:

Witham Prospect School is a specialist care and education facility designed to support children and young people aged 11 to 19 with complex needs. We cater to children and young people with severe and profound learning disabilities, those on the autism spectrum, and those requiring additional care and support.

Working Hours :
Monday to Friday between 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience