Digital Inclusion Apprenticeship

Assist, engage and deliver accessible online and offline sessions, such as; one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rig Support the digital recycling device bank and databank services Provide support to Digital Health Hubs, working in partnership with the Council Assist Tech Mate volunteers to deliver digital confidence and digital skills support to employees and digitally excluded customers Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skills Contribute towards communication tools, such as, Go Online website and e-newsletter Following a structured apprenticeship framework to complete a professional qualification

Training Outcome:

Digital Inclusion Officer

Employer Description:

Sunderland is a city full of ambition, and Sunderland City Council is a brilliant place to grow your career. We’re passionate about creating the best possible environment for our employees, communities, and local businesses to thrive. With around 2,500 employees delivering a wide range of services across the city, we offer opportunities at every level and in many different areas. Whether you’re just starting out in employment or looking for your next challenge, every role plays a vital part in helping us provide excellent services for the people of Sunderland. Come and be part of something meaningful and help shape the future of our city.

Working Hours :
Monday to Friday, 9am to 5pm (with the option to work flexibly)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Able to multi-task,Positive attitude,Willingness to learn,Able to prioritise,Knowledge of digital devices