Customer Service Practitioner Apprentice

To assist in the administration of all services to ensure all activities are fulfilled satisfactorily with attention to detail.   Support the overall team in the purchasing, monitoring and distribution of materials and resources.  To provide a welcoming, professional, friendly and courteous reception service to customers, visitors and members of staff and participate fully in promoting a professional and positive 
image by acting as an ambassador of the College at all times.   To provide printing/photocopying services as and when required and liaise with internal customers regarding their requirements as necessary.  To assist the Student Services Team Leader to prepare appropriate plans, rotas and room bookings to support with meetings and other activities and liaise/communicate with relevant services/managers/staff from across the College.   To adhere to the security procedures and general confidentiality required within this department.   To travel and work within other sections in the department where requested to maintain the administration and governance function enabling cover to be provided when requested.   To undertake any other administrative duties of a general nature appropriate to the level of responsibility of the post as required. 

Training:

Apprenticeship in Customer Service Training will take place predominantly at Bede Campus, however there may be occasional travel to other sites – arrangements will be made with line manager and travel support given where required.

Training Outcome:

Possibility of full-time employment upon completion of apprenticeship. 
 

Employer Description:
Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students. The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

Working Hours :
Monday to Friday, shifts within 8am to 5.30pm to be agreed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Iniative ,IT skills,Logical,Non-judgmental,Organisation skills,Patience ,Problem solving skills,Team working