IT Apprentice

Provide first-line technical support to staff at our Hospices and retail outlets Respond to IT support requests via phone, email, and in-person, ensuring timely resolution Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations Assist with the setup and maintenance of IT equipment and systems Creation and updating of IT Helpdesk processes and procedures Provide end user training on hardware and software applications Maintain accurate records of support requests and resolutions in our ticketing system Collaborate with team members to improve processes and enhance service delivery

Training:
Information Communications Technician Level 3 One day per week study day Apprentices are supported with employer site visits every 3-4 weeks

 

Training Outcome:

Could lead to a permanent position.

Employer Description:

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

Working Hours :
37.5 hours a week (office based) 9am - 5pm, 5 days over 6 days. Exact working days and hours TBC

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills