Customer Service Administrator Apprentice

First point of contact for inbound customer calls and emails. Handling all enquiries into the business, and allocating to the relevant department/person. Order Processing, ensuring accuracy & administration of customer files, stock availability and pricing. Support Brand OTIF (On Time In Full) by ensuring accuracy in data and communication. Monitor and manage the Sales Inbox to ensure all enquiries and orders are handled within target timeframes. Escalate any issues or potential delays to the Customer Support Manager. Collaboration & Team Support. Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries or confirm information. Maintain accurate daily records of Inbound Calls, Lines Entered, and Sales Keyed.

Training:
Business Administrator Level 3 Apprenticeship Standard Work based mentoring One day every 2 weeks at Telford College Assigned assessor to visiting you regularly in the workplace 

Training Outcome:

After successful completion, there is a chance to progress into other roles within the company. 

Employer Description:

Maxpack is a family business providing sustainable packaging solutions to UK Manufacturers.This role will be a key part of a fast paced environment, you will need to enjoy problem solving, and take pride in delivering consistent, high quality work.

Working Hours :
Mon-Fri 8am-4:30pm, 30 mins lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working