ICT Apprentice

Providing initial triage of service requests and identifying the appropriate IT resources Logging, monitoring and tracking incidents through the call management system Providing first-line resolution for hardware, software and application issues Escalating incidents and service requests in line with service level agreements Keeping users informed of progress and ensuring excellent customer service Supporting desktop hardware, operating systems and business applications Assisting with desktop asset management Contributing to service improvement by analysing call trends and identifying recurring issues Adhering to IT policies, information security standards and health and safety requirements Supporting the wider work of the IT Services department where required

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.

Potential career pathways include:

Desktop Support Analyst IT Support Technician Application Support Analyst Infrastructure or Systems Administrator

You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.

Employer Description:

The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.

We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.

Working Hours :
Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working