Business Support Apprentice

Operations & IT Support

Provide support to the Practice Manager, including: Assisting with facilities management and maintenance IT support

Serve as LEAP Case Management Software Administrator (full training will be provided), with responsibilities including:

Programming and customisation of document templates Managing and optimising workflow processes within the system Overseeing the installation of LEAP software updates Delivering training and support to new users

Legal Administrative Support (holiday and Sickness Cover)

Audio typing support for all departments as and when required File admin support for all departments to include file opening and closures, electronic filing, file bundling Scanning of incoming post, franking and sending outgoing post

Reception (Holiday and Sickness Cover)

Ensure all visitors are dealt with politely and efficiently including showing clients to the meetings rooms Answer all telephone calls quickly and efficiently - within 3 rings and relay messages immediately Take messages off the answering machine each morning and email them on by no later than 9.30am. Take bookings for all meeting rooms and maintain diary, ensuring rooms are not double booked Depending on when you cover complete either the morning or evening checklist as appropriate

Marketing and HR Support

Supporting the production of promotional marketing materials (e.g. brochures, leaflets, presentations, adverts) Supporting with the organisation of internal and external events Supporting with the review and development of HR policies Supporting recruitment including placing adverts on the website, supporting shortlisting and arranging interviews

Training:
Training will be a mixture of remote, face to face at Basingstoke ITEC and at Clarke & Son

Training Outcome:
Apprentices can progress to a level 4 qualification Opportunity to learn new skills in new departments

Employer Description:

Established in 1862 Clarke & Son is a law firm with a long established reputation for the quality of advice and service to its clients.

The firm was founded by Spencer Clarke who first set up an office in Whitchurch, Hampshire.

In 1959 Clarke & Son moved to offices in Basingstoke before moving to the current Manor House offices in 1981.

The firm now has four partners and over 40 members of staff.

Working Hours :
Monday to Friday, 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Non judgemental,Patience,Telephone communication