Director of Rooms - Luxury 5* Hotel, Central London

Director of Rooms – Luxury 5* Hotel, Central London

Salary:                 Negotiable

Location:            Central London

An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping.

This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.

Responsibilities:

Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry.Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.Lead, inspire, and develop large, high-performing teams with a strong service culture.Maintain and enhance Forbes / LQA standards where applicable.Manage departmental budgets, payroll, forecasting, and cost control.Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.Ensure operational compliance, brand standards, and health & safety excellence.

Requirements:

Proven leadership experience within a luxury 4* and/or 5* hotel environment.Deep expertise in Front of House and/or Housekeeping operations.Strong understanding of luxury service standards and attention to detail.Commercial awareness with experience managing budgets and KPIs.A visible, hands-on leader who leads from the front and inspires excellence.Impeccable presentation and communication skills.