IT Apprentice

At Thatcham Research, we’re looking for an enthusiastic and motivated IT Apprentice to join our friendly IT Services team. You’ll work alongside experienced professionals who will support your development every step of the way, helping you build the technical skills and confidence needed for a successful career in IT. You’ll work towards the ICT Apprenticeship Level 3, which typically takes 18-24 months to achieve.

What you'll be doing:

You’ll play a key role in keeping our people connected and our technology running smoothly. During your apprenticeship, you’ll learn how to:

Set up and maintain IT hardware, software, mobile devices and user accounts Provide first‑ and second‑line support, helping colleagues troubleshoot issues in person, remotely or via our service desk Monitor system performance, support security processes and help manage our IT asset register Create useful documentation and knowledge base articles Develop strong customer service and communication skills as you assist users at all levels of the business Understand cybersecurity fundamentals and follow best‑practice standards

You’ll be supported by your line manager, mentors, and the wider IT Services team — including specialists in cloud, security and IT transformation.

Training:

Skills & experience you might have:

You don’t need previous IT work experience - just a passion for technology and a willingness to learn. You’ll thrive if you have:

An interest in IT fundamentals (hardware, software, networks, operating systems) Problem‑solving skills and a logical approach
Confidence communicating with both technical and non‑technical people A positive attitude and desire to grow your skills GCSEs in English and maths (Grade 4/C or above) or equivalent (desired but not essential)

We’ll help you build essential technical skills throughout your apprenticeship, including troubleshooting, system administration, Microsoft 365, Active Directory, Azure, Intune and more.

Training Outcome:

IT Services Engineer.

Employer Description:

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.

Working Hours :
Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative