Apprentice Technical Support Advisor

This role is based in Telford, Shropshire.

The main goal of this role is to learn and understand the HVAC industry with the aim of being able to support our Customers, Internal Engineers and Sales Teams with Technical support.

Duties will include:

Manage inbound calls from customers and engineers Investigate customer’s problems, providing technical assistance on Viessmann products installed in the field both via the telephone and email Parts identification and selection for spare part enquiries Handling technical enquiries related to design, performance, approval, production, and operation Viessmann products Preparing and maintaining technical documentation, help sheets, reports and records on our internal CRM system Any other duties as reasonably required to assist Viessmann technical operations

Training:
Level 3 Gas Engineering Operative Study at Shrewsbury college

Training Outcome:
We see our apprentices as the future of our business. As a global company with operations in most major countries, the career opportunities are endless At Carrier, you will work in a place where you will connect with amazing people, you will feel your unique skills and perspectives will be truly valued, and we will support you as much as possible to bring out the best of you

Employer Description:

We are Carrier, a global leader in advanced heating, air conditioning, and refrigeration technologies. From homes and offices to large commercial spaces, our solutions help create comfortable, efficient environments. Our legacy is built on innovation. For decades, our teams have been at the forefront of developing cutting-edge systems that promote healthier indoor air and more sustainable operations. Our portfolio includes high-performance products like air conditioners, chillers, boilers, rooftop units, and refrigeration equipment. Joining Carrier means being part of a supportive, forward-thinking community. Here, your ideas and skills are valued, and you’ll be empowered to grow, collaborate, and make a meaningful impact.

Working Hours :
Monday to Friday in the workplace, with one day per week in college attending Bordesley Green Campus (B9 5NA). Exact working hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience