IT Support Level 3 Apprentice

This position is designed for someone beginning their career in IT through a Level 3 apprenticeship, developing strong communication, technical, and problem‑solving skills while gaining hands‑on experience with live systems, internal tools, and customer support processes.

KEY RESPONSIBILITIES

Act as a first point of contact for client support queries via phone, email, and ticketing systems Accurately log, monitor, and manage support requests through to resolution Liaise with clients to understand issues and provide functional support where appropriate Escalate technical or complex issues to development teams with clear and complete information Take ownership of assigned issues and follow them through to completion Communicate progress and updates clearly to clients and internal teams

TECHNICAL AND OPERATIONAL RESPONSIBILITIES

Install and configure test versions of software and perform quality checks Support live system installations, upgrades, and post-deployment checks Perform routine system and service monitoring checks Identify and report areas of concern for further investigation Provide assistance with internal IT infrastructure and liaise with external suppliers where required

During your first week of employment, you will be required to be working from the office for the full week. The following 4 weeks you may be required to attend the office more than 2 days a week. Normal Hybrid working rules will apply thereafter.

Training:
At least 20% of your working hours will be spent training or studying

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position

Employer Description:

Stopford is an international multi-disciplinary consultancy, engineering design and project management services company founded in the UK in 1982. We work with companies around the world in emerging and existing industries, our ambition is to lead the way in engineering a sustainable world through the transition to a low carbon economy.

Working Hours :
Monday- Friday 8.30am- 5.00pm with 1-hour unpaid lunch. Training time is included and paid within the working week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative